Talk to the people who build it
JED CO-OP is a small, independent platform — there is no support ticket maze and no tier-one script reader. Tell us what you need and it reaches the person who can answer: plans and team accounts, technical problems, billing, or a security disclosure.
Direct channels
General & account support
jedneural@gmail.com
Include your username if you have one — it halves the time to find your account.
Plans, teams and invoicing
Use the form and pick Plans, pricing and teams. Teams plans start at five seats; we will confirm limits before anything is charged. See current pricing →
Security disclosure
Found something in our platform? Pick Security disclosure and describe the issue and the steps to reproduce. Please do not test other customers' accounts or run destructive payloads. We will acknowledge, fix, and credit you if you want the credit.
What we cannot help with
Requests to scan systems you do not own, or to hand over tool output for a third party's infrastructure. Authorised testing only — see responsible use.
Prefer writing later? Every message from this page is answered from a real mailbox, and replies come from the same address, so it threads properly.